A Simple Key For telus billing support Unveiled
A Simple Key For telus billing support Unveiled
Blog Article
• At this point, I experience I am getting misled and mistreated. Irrespective of several phone calls and escalations, I nevertheless do not have clarity on my discounts or a fair resolution to my considerations.
Hey @DjE we are able to certainly do what we can easily to assist. Are you able to please mail us a private information and We are going to go from there?
It is now been two weeks and my concern Along with the billing hasn't been resolved , I are actually customer Telus for more than twenty years and this customer service is horrendous! I asked to talk to supervisor numerous persistently remaining. She said she would Additionally they required me to Visit the retailer exactly where I drop the cellphone off and bought the phone Once i informed her I did everything on line she didn’t believe me? The telephone I been given the box was opened and there was no Bodily Sim card and or Sim card I had asked for an eSIM, which wasn’t there. I had to go down to The shop to obtain why was my box open up? Why wasn’t my box sealed? Phone drop batteries is rather very sluggish like my aged cell phone was way better than this matter. I think they gave me a outdated telephone is the best way they address customers with lengthy since they reward loyalty ?!!!
Have you ever tried using the online Chat? Go surfing to My TELUS along with the the Chat icon might be on the decreased ideal of your window. Remedy the questions on what sort of assist you need then continue to keep replying on the bot with "I need to talk to anyone" until finally the bot gives up and passes the Chat to somebody.
You could only modify it. I waited for one hour about the telephone to speak to a human. He was useful, but had to redirect me to a different individual. I used to be then on hold for another hour. They available me an improved offer, nevertheless it was not what was offered on the internet. All those bargains are for new customers. As a loyal customer I would need to fork out $seventy eight in comparison to $sixty for any new customer, for that service I preferred.
• In my conversation with Juan with the loyalty staff, I was falsely accused of getting discriminatory After i referenced A different Division, which was highly offensive and uncalled for. Juan later apologized, expressing which the knowledge was completely unacceptable.
following the agent review my account he reported i can't offer you a offer or credits like you have now with your exiting account, so i just gave up and hangup the mobile phone.
I are calling and contacting Telus and experienced a chat Using the AI that didn't appear to be to understand what I was inquiring.
The TELUS team acknowledges that our perform spans quite a few Territories and Treaty parts and we're grateful for the standard Information Keepers and Elders that are with us today, all those who have long gone before us and the youth that encourage us.
I'll terminate every one of the services residence and mobile with Telus and explain to my friends and family to do so, that was the worst encounter I obtained with Telus
I am in search of the cell phone number to simply call to talk into a consultant and questioning whenever they are available in the weekend. I need to make payment preparations and made an effort to on chat, nevertheless they informed me I have to contact.
The TELUS staff acknowledges that our get the job done spans lots of Territories and Treaty spots and we've been grateful for the normal Expertise Keepers and Elders that are with us right now, those who have long gone before us along with the youth that encourage us.
The TV sign has become lost since Friday, September twenty seventh and also the technician who showed up yesterday, September thirtieth could not correct the situation immediately after transforming the Television set cable box and cable. I used to be informed that the net Modem must be Telus customer service transformed way too, but he did not have it.
The TELUS crew acknowledges that our perform spans numerous Territories and Treaty parts and we've been grateful for the normal Expertise Keepers and Elders who will be with us now, anyone who has gone prior to us and also the youth that encourage us.
I used to be finally offered scenario number 21911243 and instructed that a supervisor would phone me again inside two hours, which didn't occur. Instead, I used to be informed that I necessary to hold out 24 several hours.